This privacy notice explains how Silk Hair Boutique Ltd (SILK) looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.
What information we collect about you
We collect information about you when you book an appointment for a service or treatment, visit the salon for a service or treatment, buy a product or apply for a job, whether contact is online via our website contact form, on paper, by email, over the phone or in person.
The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (e.g. allergies, pregnancy, skin conditions), payment and transaction information, as well as curriculum vitae (CV) documents.
For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.
How information about you will be used
In law, we are allowed to use personal information, including sharing it outside the salon, only if we have a proper reason to do so, for example:
We will therefore share your information with:
We have rigorous data protection and security policies in place with all our suppliers.
Only our salon and management staff have access to the software systems and reception facilities and no other persons will have access to your information from within the salon.
We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.
We would like to send you information about products and services which may be of interest to you. We will ask for your consent to receive marketing information.
If you have consented to receive marketing, you may opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services. If you no longer wish to be contacted for marketing purposes, please contact us.
The information we collect about employees, the purposes it is used for and who it will be shared with is set out in our employment contracts and staff handbook.
How long your information will be kept for
Unless you request otherwise, we will keep your information to contact you no more than 5 times per year for a maximum of 1 year from your last visit to the salon.
After a year we will archive all your personal information, except for your name, relevant client history (e.g. allergy test records which we keep for 4 years) and financial transactions (which we are obliged to keep for 6 years).
Information about unsuccessful job applicants will be deleted after four months.
Where your information is kept
Your information is stored within the European Economic Area on secure servers provided by Vaalto Technologies, Microsoft and Fasthosts.
In addition to the client data kept on the above servers, back-up data is also kept on a password-protected local computer hard-drive accessible by Silk Hair Boutique directors only.
Any payment transactions are encrypted and card data cannot be derived from the receipts generated by the merchant services card terminal provided by Global Payments Inc.
We are aware that sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access by using NetBarrier two-way firewall software by Intego.
Employee information used for accounting purposes, including payroll data, is processed and stored with Sage software. This information, along with other data used for accountancy purposes, is also stored at Peter Lawson & Co Accountants, which is kept on a password-protected computer hard-drive accessible by accountancy staff only. In addition, employee information is kept on a password-protected computer hard-drive accessible by Silk Hair Boutique directors only.
Access to your information and correction
You have the right to request a copy of the personal information that we hold about you. This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.
If you would like a copy of some or all of your personal information, please contact the salon by email at: firstname.lastname@example.org
We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.
You have the right to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.
We intend to email e-newsletters from time to time to inform you about products, services and treatments provided by our salon. You will have the opportunity to unsubscribe from e-newsletters at any time.
E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates and frequency of activity. We will use this information to refine future email campaigns and provide you with more relevant content based around your activity.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
Our website includes links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy notices.
Changes to our privacy notice
We keep our privacy notice under regular review and we will place any updates on this web page or on the printed copy. This privacy notice was last updated on 25th May 2018.
How to contact us
Please contact us if you have any questions about our privacy notice or information we hold about you:
You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern:
SILK HAIR BOUTIQUE
9 Commercial Square, Haywards Heath, West Sussex, RH16 1DW
T: 01444 450243 E: email@example.com
Website Design by Rob Truscott
© 2018 Silk Hair Boutique Limited - All Rights Reserved
VAT Registration No. 112180761
Registered Limited Company in England No. 07536822